FAQ - Frequently Asked Questions
What can I find at Tokyo Midtown?
Tokyo Midtown is a new style of urban complex, consisting of a large park and six buildings. It features an extensive range of facilities, including shops, restaurants, a hotel, design facilities, art galleries, offices, residences, serviced apartments, and a medical center.
How is Tokyo Midtown different from other complexes?
At Tokyo Midtown, you can enjoy a stroll through a park so richly verdant that you'll hardly believe you are in the heart of Tokyo. You can view stunning design and artworks, go shopping, or enjoy a relaxing meal. Tokyo Midtown values the Japanese tradition of hospitality. All staff offer a warm welcome with cordial service to ensure a memorable experience.
Is there a hotel at Tokyo Midtown?
The Ritz-Carlton, Tokyo, is located on site. It was ranked second in Asia by U.S. travel magazine Condé Nast Traveler in 2009.
Are there any good meeting spots at Tokyo Midtown?
We recommend meeting near the information counter on Floor B1 in Plaza. The counter has a direct, underground link from subway stations on the Hibiya Line and the Oedo Line, making it ideal for rainy days. (A large white stone sculpture located just beside the counter is a useful landmark.)
How can I get to Tokyo Midtown?
You can reach Tokyo Midtown by subway, by bus or by taxi. For details, please see here.
What events are held at Tokyo Midtown?
Tokyo Midtown plays host to a wide range of seasonal, art, design and other events. For details, please see here.
Are there any tax-free shops?
Some of the stores in Tokyo Midtown allow you to shop tax free.

> List of Tax Free Shops

Do any shops accept travelers checks?
Tokyo Midtown shops do not accept travelers checks.
Can I use a credit card at Tokyo Midtown?
All shops accept credit cards. Please see shop pages to find which cards they accept.
Can I change foreign currencies into yen at Tokyo Midtown?
Foreign currency exchange is available at Travelex on Floor 3 of Midtown Tower. For details, please see here
Is there a post office at Tokyo Midtown?
A post office is located on Floor 3 in Midtown Tower. For details, please see here
What is the concierge service?
Bilingual concierges speaking English and Japanese are on hand to help you get the most from your shopping and dining experience. Feel free to ask them about shops and restaurants, including what they offer, their atmosphere and prices. They will also give suggestions on how to enjoy the complex. The service is available from 11:00 to 19:00 every day at the Concierge Desk by the counter on Floor 1 in Galleria. *You can make a reservation by calling Tokyo Midtown Call Center at 03-3475-3100 between 11:00 and 19:00.
Can I conduct media interviews or take photographs at Tokyo Midtown?
Feel free to take personal photos of your family and friends. For interviews and photo shoots involving journalists and the media, please contact us using the Media Contact Form.
Is parking available on site?
Vehicle parking is available 24 hours a day on site. Parking for bicycles is also available.
Are there any nursing rooms at Tokyo Midtown?
Tokyo Midtown has two nursing rooms for the convenience of visitors with infants. Each room has a sink, a diaper changing seat and a feeding chair.
Is there a place where I can rest with my children at Tokyo Midtown?
Tokyo Midtown has a space where visitors with infants can rest. The room is equipped with a sink, a feeding room, a diaper change area, and a baby rest area.
Can I bring my pet to Tokyo Midtown?
In Midtown Garden, you can walk on the pathway with your pet on a leash, but please avoid walking on the grass and leaving your pet unattended. Pet owners are responsible for collecting and disposing of their pet's waste. Pets are not permitted in the food handling areas in Galleria and Plaza, specifically Floor B1 in Plaza, Floor B1 in Galleria, and Floors B1 to 4 in Garden Terrace within Galleria. In other areas, please use your pet carry bag or pet cart, which must be of a type that contains your pet's head, and please be considerate of other visitors. Guide dogs, service dogs, and hearing assistance dogs are welcome in all areas. GREEN DOG on Floor 1 of Galleria will keep your pet for a fee while you enjoy shopping or dining.
Do information counters offer an English-language information service?
An English-language information service is available from 9:00 to 20:00 on weekdays and from 10:00 to 18:00 on weekends and national holidays at the information counter on Floor 1 in Midtown Tower, from 11:00 to 21:00 at the counter on Floor 1 in Galleria and from 10:00 to 20:00 at the counter on Floor B1 in Plaza.
Are pamphlets in English available?
Pamphlets in English are available at the information desk or from the pamphlet racks in Galleria and Plaza.